Know Your Customer (KYC) Policy

1. Introduction

Snokonoko is a product of SS Group (Pty) Ltd. This Know Your Customer (KYC) Policy explains how Snokonoko verifies the identity of users to promote a safe, secure and trusted lending platform.

2. Purpose

The purpose of this Policy is to protect users, reduce fraud, prevent identity theft, support compliance with applicable South African laws and maintain confidence in the Snokonoko platform.

3. Who Must Complete KYC

All borrowers and lenders are required to complete identity verification before accessing certain platform features or conducting transactions.

4. Information We May Collect

Depending on the nature of the service, Snokonoko may collect a user's full name, South African ID or passport, date of birth, mobile number, email address, residential address, government-issued identification, selfie/liveness verification, proof of residence and verified bank account details.

5. Enhanced Verification

Where a higher level of risk is identified, Snokonoko may request additional documentation or perform enhanced verification before allowing transactions to proceed.

6. Privacy and Security

All personal information is handled in accordance with applicable South African privacy legislation and is used only for identity verification, fraud prevention, security and compliance purposes. See our Privacy Policy.

7. Refusal or Suspension

Snokonoko reserves the right to decline registration, restrict account functionality or suspend accounts where identity cannot be verified or where fraudulent or unlawful activity is suspected.

8. Ongoing Monitoring

To protect users, Snokonoko may periodically review customer information and monitor account activity to detect suspicious or unusual behaviour.

9. Contact

SS Group (Pty) Ltd
Product: Snokonoko
Email: info@snokonoko.co.za
Website: www.snokonoko.co.za